Webill Health Review: Solving My Physical Therapy Claim Denials
Running a physical therapy clinic means balancing patient care with the ever-present challenge of insurance billing. For a while, I thought we had things under control—until our claim denials started piling up and our revenue took a hit. What started as a few rejections here and there turned into a consistent stream of unpaid claims, billing confusion, and frustration for both staff and patients.
That’s when I found Webill Health—and they changed everything.
The Problem: Too Many Denials, Too Few Answers
As a practice owner, I was used to dealing physical therapy billing denials with a few rejections. But over time, our denial rate climbed to over 15%, and it became clear this wasn’t just part of doing business—it was a sign that something in our billing process was broken.
We were seeing denials for:
- Incorrect or missing modifiers (especially GP and 59)
- Discrepancies in timed codes and documentation
- Claims labeled “not medically necessary”
- Minor coding mistakes with major consequences
Each denial meant hours of staff time wasted on appeals and follow-ups—plus a delay in getting paid for work we’d already done. It was draining our resources and morale.
Why I Chose Webill Health
I’d heard about Webill Health through another clinic owner who had seen a huge improvement in collections and denial rates after bringing them on. What caught my attention was that Webill specializes in physical therapy billing. This wasn’t a one-size-fits-all service—they understood the specific coding rules, documentation requirements, and payer quirks that come with outpatient rehab.
From our very first conversation, Webill impressed me with their knowledge, responsiveness, and solutions-driven approach. They didn’t just talk about reducing denials—they showed me exactly how they would do it.
What Webill Did Differently
1. Correct Coding, the First Time
Webill audited our claims and quickly found patterns in our coding errors. They cleaned up our modifier usage, verified our CPT code combinations, and made sure each claim met payer-specific guidelines. Every claim they submitted was reviewed and optimized for accuracy.
2. Improved Documentation Standards
They worked directly with our therapists to strengthen our clinical notes and make sure we were documenting timed codes, treatment goals, and medical necessity clearly. This helped eliminate one of our most common denial reasons.
3. Payer-Specific Rules and Edits
Webill built in custom edits based on each insurer’s requirements. That meant fewer surprises and more claims paid on the first submission—instead of bouncing back days or weeks later.
4. Fast, Effective Denial Management
When a claim did get denied, Webill was on it within 48 hours. They submitted appeals with detailed supporting documentation and tracked them closely until we got paid.
The Results: Tangible, Trackable Success
In just three months with Webill, our clinic saw a complete turnaround:
- Denial rate dropped from 17% to under 5%
- Average reimbursement time improved by over 30%
- Clean claim rate increased significantly
- Fewer billing-related patient calls and complaints
More importantly, we’re finally able to focus on delivering care—without getting buried under paperwork and payment delays.
Bonus: A Team That Feels Like Part of Ours
Webill didn’t just fix our billing—they became part of our team. They provided regular performance reports, offered staff training, and gave us real-time updates on billing trends, payer changes, and compliance alerts.
I’ve worked with billing companies before, but none have felt as hands-on, proactive, or truly invested in our success as Webill.
Final Thoughts
If you’re running a physical therapy clinic and struggling with denials, payment delays, or confusing billing rules, you don’t have to keep doing it alone. Webill Health gave us a proven path forward—one that brought clarity, consistency, and control back to our revenue cycle.
Thanks to Webill, we’ve stopped fighting billing fires and started building a stronger, more profitable practice.
